Terms of service

TERMS AND CONDITIONS OF SALE

Last updated: 7 October 2026

These Terms and Conditions ("Terms") apply to purchases made through Harley Street Health, a trading brand of Harley Street TRT Ltd, including purchases made through shop.harleystreet-health.co.uk.

Please read these Terms carefully before placing an order. By placing an order with us, you agree to these Terms.

Nothing in these Terms affects your statutory rights as a consumer.

1. WHO WE ARE

1.1 Harley Street Health is a trading brand of Harley Street TRT Ltd, a company registered in England and Wales under company number 16329654.

1.2 Our registered office is:

1.3 In these Terms, references to "Harley Street Health", "we", "us" and "our" mean Harley Street TRT Ltd trading as Harley Street Health.

1.4 Harley Street Health sells Welleo testing devices, test strips, consumables and associated products to customers in Great Britain.

1.5 Unless expressly stated otherwise, Harley Street TRT Ltd is the seller and/or distributor of the Products and is not the manufacturer of Welleo Products.

2. THE PRODUCTS

2.1 We sell Welleo devices, test strips, consumables, accessories and related products (together, the "Products").

2.2 Welleo Products must only be used:

1. for their intended purpose;
2. in accordance with the manufacturer's instructions for use, labelling and safety information;
3. with compatible Welleo test strips, consumables and accessories where specified by the manufacturer; and
4. in accordance with any restrictions or warnings stated on the Product, packaging or instructions for use.

2.3 You must read and follow the manufacturer's instructions before using any Product.

2.4 You must not use a Product where:

1. it has passed its stated expiry date;
2. its packaging or seal has been compromised where the integrity of the packaging is relevant to safe use;
3. it appears damaged or defective; or
4. you have reason to believe it has not been stored in accordance with the manufacturer's instructions.

2.5 Test strips and other consumables must be stored and used strictly in accordance with the manufacturer's instructions, including any specified temperature, humidity, expiry and storage requirements.

3. IMPORTANT MEDICAL INFORMATION

3.1 Welleo Products are intended to provide health-related testing information in accordance with the manufacturer's stated intended purpose.

3.2 The Products are not a substitute for appropriate medical assessment, professional medical advice, diagnosis or treatment.

3.3 Unless expressly stated otherwise in connection with a separate healthcare service, the sale of a Product by Harley Street Health does not constitute the provision of medical advice, diagnosis or treatment.

3.4 You should not start, stop or alter any prescribed medication, treatment, supplement or healthcare regime solely on the basis of a result obtained using a Product without obtaining appropriate professional medical advice.

3.5 Test results can potentially be affected by factors including:

• incorrect use of the Product;
• incorrect sample collection;
• storage conditions;
• expired or damaged test strips;
• contamination;
• timing of testing; and
• other factors identified in the manufacturer's instructions.

3.6 If a test result concerns you, is unexpected, conflicts with your symptoms or appears inconsistent, you should seek advice from an appropriately qualified healthcare professional.

3.7 If you believe that you are experiencing a medical emergency, seek urgent medical assistance. You should not use or rely upon a Product to determine whether emergency medical treatment is required.

3.8 Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited.

4. WHERE WE SELL

4.1 Products sold through Harley Street Health are currently available for delivery within Great Britain only, meaning England, Scotland and Wales.

4.2 We do not currently offer delivery under these Terms to Northern Ireland, the Channel Islands, the Isle of Man or destinations outside Great Britain.

4.3 We reserve the right to change the territories to which we deliver in the future.

5. PLACING AN ORDER

5.1 You can place an order through the Harley Street Health online shop.

5.2 Before submitting your order, you will have an opportunity to review your order and correct any errors.

5.3 Your order constitutes an offer to purchase the Products from us.

5.4 After receiving your order, we may send you an acknowledgement confirming receipt of your order. An acknowledgement does not necessarily constitute acceptance of your order.

5.5 A contract between you and Harley Street TRT Ltd trading as Harley Street Health is formed when we confirm that your order has been accepted or, if earlier, when we dispatch the Products.

5.6 We may decline or cancel an order where reasonably necessary, including where:

1. a Product is unavailable;
2. payment cannot be authorised;
3. an obvious error has occurred in the price or description;
4. we reasonably suspect fraud or misuse;
5. we cannot deliver to the address supplied;
6. legal or regulatory requirements prevent us from supplying the Product; or
7. there is another legitimate reason why we cannot fulfil the order.

5.7 If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled Products.

6. PRODUCT INFORMATION

6.1 We take reasonable care to ensure that Product descriptions, specifications, images and prices displayed on our website are accurate.

6.2 Product packaging, labelling or appearance may occasionally differ from photographs displayed on our website, provided that this does not materially alter the nature or intended function of the Product.

6.3 You should always read the information supplied with the Product before use.

6.4 Where there is any conflict between general information on our website and the manufacturer's current safety information or instructions for use, you should follow the manufacturer's current instructions and safety information.

7. PRODUCT AVAILABILITY

7.1 All Products are subject to availability.

7.2 If a Product becomes unavailable after you have placed an order, we may:

1. contact you to offer an appropriate alternative, which you may accept or reject; or
2. cancel the affected part of your order and issue a refund.

7.3 We will not substitute a materially different medical or testing device without your agreement.

8. PRICES AND PAYMENT

8.1 The price payable for a Product will be the price displayed at the time you place your order, subject to correction of obvious errors.

8.2 Prices displayed to consumers will include VAT where applicable.

8.3 Any applicable delivery charge will be displayed before you complete your order.

8.4 Payment must be made using one of the payment methods offered at checkout.

8.5 By submitting payment details, you confirm that you are authorised to use the relevant payment method.

8.6 Payment processing may be undertaken by third-party payment providers in accordance with their applicable terms and privacy arrangements.

9. DELIVERY

9.1 Products will be delivered to the delivery address supplied when you place your order.

9.2 Any delivery date or timeframe given is an estimate unless we expressly state otherwise.

9.3 We will take reasonable steps to deliver your Products within the period indicated at checkout and in accordance with applicable consumer law.

9.4 You are responsible for ensuring that the delivery information supplied is complete and accurate.

9.5 Risk in the Products passes to you when the Products come into your physical possession or the physical possession of a person identified by you to receive them.

9.6 Ownership of the Products passes to you once we have received payment in full.

10. YOUR RIGHT TO CHANGE YOUR MIND

10.1 If you are a consumer purchasing online, you will generally have a statutory right to change your mind and cancel your contract within 14 days after the day on which you receive the Products, subject to the exceptions provided by law.

10.2 To exercise your right to cancel, you must inform us clearly of your decision to cancel before the cancellation period expires.

10.3 You do not need to provide a reason for exercising your statutory cancellation right.

11. SEALED HEALTH AND HYGIENE PRODUCTS

11.1 Certain Products may be supplied in sealed packaging and may be unsuitable for return for health protection or hygiene reasons once the seal has been broken.

11.2 Where the statutory health protection or hygiene exception applies, your right to change your mind will cease once you unseal the relevant Product after delivery.

11.3 Depending upon the nature and packaging of the particular Product, this may include certain:

• test strips;
• lancets;
• sample collection equipment;
• testing consumables; and
• other sealed healthcare products.

11.4 This restriction applies only where permitted by law.

11.5 This does not affect your statutory rights where a Product is faulty, damaged, unsafe, not as described or otherwise fails to conform to the contract.

12. RETURNS

12.1 If you validly exercise your statutory right to cancel, you must return the relevant Products within 14 days after informing us that you wish to cancel.

12.2 Details of the appropriate returns address and procedure will be provided through our website or customer service team.

12.3 Unless a Product is faulty or we have agreed otherwise, you will normally be responsible for the direct cost of returning it.

12.4 You are responsible for taking reasonable care of Products while they are in your possession.

12.5 We recommend that you use a tracked return service and retain evidence of postage.

12.6 Where a device is eligible for return, you may inspect it only to the extent reasonably necessary to establish its nature, characteristics and functioning.

12.7 Where permitted by law, we may make a deduction from your refund if the value of a returned Product has been reduced as a result of handling beyond what would reasonably be permitted when examining the Product in a shop.

13. REFUNDS

13.1 Where you validly exercise your statutory cancellation rights, we will refund payments due to you in accordance with applicable consumer law.

13.2 Where required by law, this will include the standard delivery charge originally paid.

13.3 If you selected a more expensive delivery service than our least expensive standard delivery option, we are not required to refund the additional delivery cost.

13.4 Where permitted by law, we may withhold a refund until:

1. we receive the returned Products; or
2. you provide evidence that you have returned them,

whichever occurs first.

13.5 Refunds will normally be made using the same payment method originally used unless otherwise agreed.

14. FAULTY, DAMAGED OR INCORRECT PRODUCTS

14.1 We are under a legal duty to supply Products that conform to the contract.

14.2 Products supplied to consumers must, amongst other things, be:

1. of satisfactory quality;
2. fit for their usual purpose and any particular purpose made known to us where applicable; and
3. as described.

14.3 If a Product is faulty, your statutory remedies may include rights to reject the Product, receive a repair or replacement, receive a price reduction or receive a refund, depending upon the circumstances and applicable law.

14.4 Nothing in these Terms restricts your statutory rights.

14.5 If you believe a Product is faulty, damaged, unsafe or has produced an issue potentially attributable to a Product defect, you should stop using it where appropriate and contact Harley Street Health.

14.6 We may ask you to provide information reasonably necessary to investigate the issue, including:

1. your order number;
2. details of the problem;
3. Product serial number;
4. lot or batch number;
5. photographs; and
6. other relevant information concerning the Product and its use.

14.7 We may share relevant Product complaint, serial number, batch, incident and safety information with the manufacturer, UK Responsible Person, competent regulatory authorities or other relevant organisations where reasonably necessary to investigate the complaint, comply with regulatory obligations or protect patient and public safety.

15. PRODUCT SAFETY AND RECALLS

15.1 If you become aware of a suspected malfunction, serious incident or safety issue involving a Product, please contact Harley Street Health promptly.

15.2 Where required or appropriate, information concerning an incident may be provided to the manufacturer, its UK Responsible Person, the Medicines and Healthcare products Regulatory Agency ("MHRA") or another competent authority.

15.3 If Harley Street Health, Welleo, a UK Responsible Person or regulatory authority issues a safety notice, corrective action, software update, Product withdrawal or recall relating to a Product you have purchased, you should follow the instructions provided.

15.4 We may use the contact details associated with your order to contact you about a Product safety issue, corrective action or recall affecting a Product purchased by you.

16. TEST STRIPS AND CONSUMABLES

16.1 Test strips and other consumables must only be used:

1. for their intended purpose;
2. with devices identified by the manufacturer as compatible; and
3. in accordance with the manufacturer's instructions.

16.2 You should check the expiry date and required storage conditions before use.

16.3 Test strips must not be reused unless the manufacturer expressly states that they are designed for reuse.

16.4 You must not use test strips which are damaged, expired, contaminated or have been stored contrary to the manufacturer's instructions.

16.5 Subject always to your statutory rights, Harley Street Health will not be responsible for an inaccurate or unreliable result caused solely by misuse of a Product or failure to follow the manufacturer's instructions.

17. PERSONAL USE AND RESALE

17.1 Products purchased through the Harley Street Health consumer website are intended primarily for personal use unless otherwise agreed with us.

17.2 You must not:

1. materially alter or tamper with a Product;
2. remove or alter safety, traceability, serial number or regulatory markings;
3. knowingly use an expired Product;
4. knowingly use a Product contrary to its intended purpose; or
5. resell or redistribute Products where doing so would breach applicable law or regulatory requirements.

17.3 Separate terms may apply to healthcare professionals, clinics, pharmacies, wholesalers or other commercial customers.

18. OUR LIABILITY

18.1 Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.

18.2 In particular, nothing in these Terms excludes or limits our liability for:

1. death or personal injury caused by our negligence;
2. fraud or fraudulent misrepresentation;
3. breach of statutory consumer rights which cannot lawfully be excluded or restricted;
4. liability under applicable product liability legislation where such liability cannot lawfully be excluded; or
5. any other liability which cannot lawfully be excluded or limited.

18.3 If you are a consumer, we are responsible for loss or damage which is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

18.4 We are not responsible for losses which were not reasonably foreseeable when the contract was entered into.

18.5 Products purchased through our consumer shop are intended for private use. We will not ordinarily be responsible for business losses including loss of profit, revenue, business or opportunity resulting from the use of Products purchased as a consumer, except where applicable law provides otherwise.

18.6 Nothing in this section affects your statutory rights.

19. MANUFACTURER WARRANTIES

19.1 Certain Products may benefit from a manufacturer's warranty.

19.2 Any manufacturer's warranty is additional to your statutory rights and does not replace or reduce your legal rights against Harley Street TRT Ltd trading as Harley Street Health as the seller.

19.3 Where appropriate, we may assist you in communicating with the manufacturer concerning a warranty claim.

20. INTELLECTUAL PROPERTY

20.1 Intellectual property rights relating to Welleo Products, Welleo branding, software, instructions and other proprietary materials remain the property of Welleo and/or its licensors.

20.2 Intellectual property rights belonging to Harley Street TRT Ltd, including Harley Street Health branding, website content and original materials, remain our property or that of our licensors.

20.3 Purchasing a Product does not transfer ownership of any intellectual property rights to you.

21. WEBSITE USE

21.1 You may use our website for lawful personal purposes.

21.2 You must not knowingly:

1. interfere with the proper operation or security of our website;
2. introduce viruses, malware or other malicious software;
3. attempt unauthorised access to our website, servers or connected systems; or
4. reproduce or commercially exploit protected content without permission.

21.3 Our website may contain links to third-party websites. We are not responsible for the operation or content of independent third-party websites.

22. PERSONAL DATA AND PRIVACY

22.1 We process personal information in accordance with applicable UK data protection law and our Privacy Policy.

22.2 Information relating to an individual's health or test results may constitute special category personal data and will be processed in accordance with applicable data protection requirements.

22.3 Our Privacy Policy explains how we collect, use, store, disclose and protect personal information and the rights available to you.

22.4 Where a Welleo device, application or service independently collects or processes information directly for Welleo or another third party, separate privacy terms may apply to that processing.

23. EVENTS OUTSIDE OUR REASONABLE CONTROL

23.1 We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

23.2 This may include serious transport disruption, natural disasters, industrial action affecting third parties, failures of telecommunications networks, governmental action or other circumstances which could not reasonably have been avoided.

23.3 Nothing in this section affects any statutory right you may have to cancel where delivery is not made within a legally required or agreed period.

24. CHANGES TO THESE TERMS

24.1 We may update these Terms from time to time, including to reflect changes to:

1. applicable laws or regulations;
2. our Products;
3. our business;
4. our website; or
5. regulatory requirements.

24.2 The Terms applicable to an individual purchase will normally be those in force when you place your order.

24.3 Changes to these Terms will not retrospectively remove or reduce your statutory rights relating to an existing purchase.

25. COMPLAINTS

25.1 If you have a complaint about a Product, order or our service, please contact Harley Street Health using the contact information provided on our website.

25.2 We will endeavour to investigate and respond to complaints fairly and within a reasonable period.

25.3 Product safety complaints may be shared with the manufacturer and/or relevant regulatory authorities where necessary.

25.4 Nothing in our complaints procedure prevents you from exercising any statutory rights or remedies available to you.

26. TRANSFER OF RIGHTS

26.1 We may transfer our rights and obligations under these Terms to another organisation provided that doing so does not reduce your rights under the contract.

26.2 You may transfer your rights or obligations under these Terms where we agree or where applicable law permits.

27. SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be unlawful or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary. The remaining provisions will continue in full force and effect.

28. NO WAIVER

If we delay in enforcing any provision of these Terms, this does not mean that we have waived our right to enforce that provision or any other provision subsequently.

29. THIRD-PARTY RIGHTS

Unless expressly stated otherwise, no person other than you and Harley Street TRT Ltd has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

30. GOVERNING LAW AND JURISDICTION

30.1 These Terms and any contract between you and Harley Street TRT Ltd trading as Harley Street Health are governed by the laws of England and Wales.

30.2 If you are a consumer resident in England or Wales, the courts of England and Wales will have jurisdiction.

30.3 If you are a consumer resident in Scotland, you may bring proceedings in the Scottish courts or the courts of England and Wales as permitted by applicable law.

30.4 Nothing in these Terms deprives you of any mandatory consumer protection available to you under applicable law.

31. CONTACT DETAILS

Harley Street Health
is a trading brand of:

Website: shop.harleystreet-health.co.uk

For customer service, returns, complaints and Product safety enquiries, please use the contact details published on our website.