Legal notice

LEGAL NOTICE & WEBSITE INFORMATION 

Last updated: 7 October 2026 

This Legal Notice governs access to and use of the Harley Street Health website and online shop. 

Please read this Legal Notice together with our Terms & Conditions, Privacy Policy, Cookie Policy and Shipping & Returns Policy. 

 1. WEBSITE OPERATOR 

Websites shop.harleystreet-health.co.uk ("Website") is operated by: 

Harley Street TRT Ltd trading as Harley Street Health 

Harley Street Health is a trading brand of Harley Street TRT Ltd. 

Company name: Harley Street TRT Ltd 
Company number: 16329654 
Registered in: England and Wales 

Registered office: 
Unit 9 Dalton House 
60 Windsor Avenue 
London 
England 
SW19 2RR 

Email: marketing@harleystreettrt.co.uk 
Website: shop.harleystreet-health.co.uk   
 

References in this Legal Notice to "Harley Street Health", "we", "us" or "our" mean Harley Street TRT Ltd trading as Harley Street Health. 

2. PURPOSE OF THE WEBSITE 

The Website provides information about, and enables customers to purchase, Welleo devices, test strips, consumables and associated products ("Products"). 

Products offered through the Website are currently available for delivery within Great Britain only, meaning England, Scotland and Wales. 

The Website may also contain general information relating to health, wellbeing, diagnostic testing and the use of Products. 

Unless expressly stated otherwise, information made available through the Website is provided for general information purposes only. 

 3. MEDICAL INFORMATION DISCLAIMER 

Information provided on this Website is not intended to constitute, and should not be treated as, personalised medical advice, diagnosis or treatment. 

Welleo Products should be used only for their intended purpose and in accordance with the manufacturer's instructions for use, warnings and safety information. 

Test results obtained using a Product should be interpreted in accordance with the manufacturer's instructions. 

You should not start, stop or alter any prescribed medication, treatment, supplement or healthcare regime solely on the basis of information contained on this Website or a test result obtained using a Product without obtaining appropriate professional medical advice. 

If: 

  • you are concerned about a test result; 

  • a result is unexpected; 

  • a result appears inconsistent with your symptoms; 

  • you have concerns about your health; or 

  • you are unsure how to interpret or act upon a result, 

you should seek advice from an appropriately qualified healthcare professional. 

If you believe that you are experiencing a medical emergency, seek urgent medical assistance. You should not rely upon these Website or a Welleo Product to determine whether emergency medical attention is required. 

Nothing in this section excludes or restricts any responsibility or liability which cannot lawfully be excluded or restricted.
 

4. WELLEO AND THIRD-PARTY PRODUCTS 

Welleo is a third-party product brand. 

Unless expressly stated otherwise, Harley Street TRT Ltd is not the manufacturer of Welleo Products. 

Harley Street Health acts as the seller and/or distributor of Products offered through the Website. 

References to Welleo, its Products, trademarks, technology or other proprietary materials are made for the purposes of describing and selling the relevant Products. 

All trademarks, product names, logos and other intellectual property belonging to Welleo or another third party remain the property of their respective owners. 

Nothing on this Website should be interpreted as transferring ownership of any such intellectual property to Harley Street TRT Ltd or to users of the Website. 

 

5. WEBSITE CONTENT 

We take reasonable care to ensure that information published on the Website is accurate and up to date. 

However, information may occasionally contain errors or become outdated. 

We may update, amend, remove or replace Website content from time to time. 

Product packaging, appearance and specifications may also change from time to time. 

Where there is any conflict between general information published on the Website and the manufacturer's current instructions for use, safety information or Product labelling, you should follow the manufacturer's current instructions, safety information and Product labelling. 

 

6. PRODUCT INFORMATION 

Product descriptions, photographs, specifications and other information are provided to help customers understand the Products available through our Website. 

We take reasonable care to ensure that Product information is accurate. 

Images are illustrative and the appearance, packaging or presentation of a Product may differ from images shown on the Website, provided that this does not materially alter the nature or intended function of the Product. 

Nothing in this Legal Notice affects your statutory rights concerning Products purchased from us. 

Our contractual terms relating to purchases are set out separately in our Terms & Conditions of Sale. 

7. INTELLECTUAL PROPERTY 

Unless otherwise stated, the Website and its original content, design, layout, text, graphics, photographs, videos, databases and other materials are owned by, or licensed to, Harley Street TRT Ltd. 

All applicable intellectual property rights are reserved. 

You may access and use the Website for your personal and lawful use. 

You must not, without our prior written permission: 

  • reproduce a substantial part of the Website; 

  • republish Website content for commercial purposes; 

  • modify or create derivative commercial works from our content; 

  • systematically extract Website content or data; 

  • use our branding in a way which suggests an association, endorsement or relationship which does not exist; or 

  • commercially exploit our intellectual property. 

Nothing in this section prevents uses permitted by applicable copyright or other intellectual property law. 

 

8. ACCEPTABLE USE 

You must use the Website lawfully. 

You must not knowingly: 

  • introduce viruses, malware, ransomware or other harmful material; 

  • attempt to gain unauthorised access to the Website, server or systems connected to it; 

  • interfere with the proper operation or security of the Website; 

  • attempt to circumvent Website security; 

  • use automated systems to access or extract Website content in a manner which materially interferes with the Website; 

  • use the Website for fraudulent or unlawful purposes; or 

  • impersonate another person or provide deliberately false information. 

We may restrict or suspend access where we reasonably believe the Website is being misused or where necessary to protect our systems, customers or business. 

 

9. WEBSITE AVAILABILITY 

We aim to keep the Website available and functioning correctly. 

However, we do not guarantee that the Website will always be available or uninterrupted. 

Access may occasionally be restricted or suspended for maintenance, security, technical problems, upgrades or circumstances outside our reasonable control. 

We may change, suspend or discontinue parts of the Website where reasonably necessary. 

Nothing in this section affects your rights concerning an order already accepted by us. 

 

10. THIRD-PARTY WEBSITES 

The Website may contain links to websites, applications or services operated by third parties. 

These links may include services provided by Welleo, payment providers, delivery companies or other third parties. 

Links are provided for convenience and information. 

Unless expressly stated otherwise, we do not control independent third-party websites and are not responsible for their content, availability, security or privacy practices. 

The inclusion of a link does not necessarily constitute our endorsement of the third-party website or everything contained on it. 

You should review the applicable terms and privacy policies before using third-party websites or services. 

11. LIABILITY 

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful. 

In particular, nothing excludes or limits liability for: 

  • death or personal injury caused by negligence; 

  • fraud or fraudulent misrepresentation; 

  • statutory consumer rights which cannot lawfully be excluded or restricted; 

  • product liability which cannot lawfully be excluded; or 

  • any other liability which cannot lawfully be excluded or limited. 

Subject to the above, we are not responsible for loss arising solely because you relied upon general Website information as a substitute for professional medical advice where it was not reasonable to do so. 

We are not responsible for loss caused solely by your use of a Product contrary to the manufacturer's instructions, warnings or intended purpose. 

If you purchase Products as a consumer, your rights and our liability in connection with those Products are also governed by our Terms & Conditions of Sale and applicable consumer law. 

 12. PRIVACY AND PERSONAL DATA 

Harley Street TRT Ltd processes personal information in accordance with applicable UK data protection legislation. 

Our Privacy Policy explains how we collect, use, store, share and protect personal information and describes the rights available to individuals. 

Where health-related information is processed, additional protections may apply because health information can constitute special category personal data. 

Where Welleo or another third party independently collects personal information through its own application, device, platform or service, that processing may be governed by that organisation's separate privacy policy. 

13. COOKIES 

The Website may use cookies and similar technologies to operate the Website, remember preferences, understand Website usage and, where applicable and permitted, support analytics or marketing. 

Further information about the cookies used and the choices available to you can be found in our Cookie Policy. 

Where consent is legally required for non-essential cookies, such cookies will not be placed or accessed unless the appropriate consent has been obtained. 

 14. ONLINE PURCHASES 

Purchases made through the Website are governed by our Terms & Conditions of Sale. 

Information about delivery, returns and refunds can be found in our Shipping & Returns Policy. 

Before submitting an order, customers will be given an opportunity to review the relevant order information and correct errors. 

Prices, delivery charges and other applicable costs will be displayed before an order is submitted. 

 

15. PROMOTIONS AND OFFERS 

From time to time, we may offer promotional discounts, promotional codes or other offers. 

Where additional terms apply to a promotion, those terms will be made available in connection with the relevant offer. 

Promotional offers are subject to availability and any stated eligibility requirements, expiry dates or other conditions. 

Nothing in a promotion affects your statutory consumer rights. 



16. CHANGES TO THIS LEGAL NOTICE 

We may amend this Legal Notice from time to time to reflect changes in our Website, business, Products, applicable laws or regulatory requirements. 

The latest version will be published on the Website. 

Where appropriate, the "Last updated" date at the top of this Legal Notice will be changed accordingly. 


17. GOVERNING LAW AND JURISDICTION 

This Legal Notice and your use of the Website are governed by the laws of England and Wales. 

If you are a consumer resident in England or Wales, the courts of England and Wales will have jurisdiction. 

If you are a consumer resident in Scotland, you may bring proceedings in the Scottish courts or the courts of England and Wales as permitted by applicable law. 

Nothing in this Legal Notice deprives a consumer of any mandatory legal protections or rights available under applicable law. 

 

18. CONTACT INFORMATION 

If you have any questions about the Website, this Legal Notice, an order or Harley Street Health, please contact us: 

Harley Street Health 
is a trading brand of 

Harley Street TRT Ltd 

Company Number: 16329654 
Registered in: England and Wales 

Registered Office: 
Unit 9 Dalton House 
60 Windsor Avenue 
London 
England 
SW19 2RR 

Email: marketing@harleystreettrt.co.uk 
Website: shop.harleystreet-health.co.uk